If you have forgotten your username, but remember the email that you used when you registered, our system can automatically send you your username (to that address that you used to register).

Just follow these steps ...

  1. Go to the login page - https://cmdnet.org/cmdnetlogin
  2. Below the 'Log in' button locate the words "Forgot Login?"
  3. Click on those words
  4. On the following page check the 'Lost Username' box
  5. A box will appear below that, enter your email address (that you used to register) in the box
  6. Confirm that you are a human (and not a malicious computer) by answering the security challenge
  7. Click the Send Username button
  8. Watch your email for an email with your username from our system (Be sure to check your spam/junk email folder)
    [The email should be sent to you within 1-5 minutes.

If you follow these steps but don't receive your username (and you have already checked your spam/junk email folder) please try an alternate email address if you have one. Our system can only send you your username if you use the EXACT email address that you used when you registered.

If you have checked your spam filters and tried all possible email addresses, please use the button (Report Login Problems) on the login page to have one of our staff members assist you. NOTE: Our staff members are only available during normal business hours, Pacific Time.

Got a minute ... get your issue resolved faster

They say a picture is worth 1,000 words ... well that's even more true when trying to help someone with a computer problem.

If you can send us a picture (screenshot) of your web browser showing the screen with the problem it can often allow us to more quickly identify the problem and provide you with a fast solution. And if you can record a video of your screen showing the steps that you took leading up to the problem we can solve it even faster.

If you have any type of screen-capture system on your computer feel free to use that and send us a link to the image/video.

If you don't have a screen-capture system we recommend using Jing from TechSmith. It's free and allows you to take a snapshot or record a short (under 5 min) video of your screen/process. They even give you a free area to store (and share) a few snapshots or videos. It's a perfect solution for providing us with the informatioin we need to help you get your issue resolved quickly.

If you create a screenshot or video just post a link to the TechSmith online location for the picture/video - or you can share it with us via Google Drive, DropBox, etc. Just post the link in the problem report form.